Frequently Asked Questions
Everything you need to know about your NAMED COLLECTIVE order.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are your products ethically made?
Yes, we are committed to ethical manufacturing. We partner with factories that ensure fair wages, safe working conditions, and high-quality craftsmanship for every garment in our collective.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my garments?
To maintain the longevity of your pieces, we recommend washing them inside out on a cold cycle and hanging them to air dry. Specific care instructions can be found on the internal label of each item.